Executive Director of OHIO’s Business Service Center
Location: Athens, Ohio
Over 10 years
OHIO University invites applications and nominations for the position of Executive Director of OHIO’s Business Service Center. All applications, nominations, and inquiries are invited. For full position details, please view the published opportunity profile
About the Executive Director Role
Reporting directly to the vice president of finance and administration with an indirect reporting to the executive vice president and provost, the executive director is charged with establishing a new university business service center launching in 2022.
The leader will build collaborative relationships with key administrative and academic leaders to create a highly effective cross-functional work environment and deliver high quality consolidated services with a focus on end-user experience. The executive director will engage in strategies and coordination of multiple teams ensuring customer satisfaction.
Amongst a team of dedicated university employees, the Executive Director will develop and implement consolidated service strategy and plans for growth, service enhancements, and creating a sustained continuous improvement, including overseeing organizational customer service metrics, performance measures, and goals.
The executive director serves as the principal liaison to central units such as finance, human resources, academic affairs and colleges, and internal audit. Develops collaborative relationships with university stakeholders, and promotes a positive and trustworthy reputation for the center. Effectively communicates and manages the expectations of all stakeholders including university senior and academic leadership, staff and faculty. May include preparation of materials for the Board of Trustees.
The executive director ensures business processes are documented and executed appropriately, are cost effective, contain appropriate controls, and incorporate industry/sector best practices. Promotes a learning organization to facilitate development of functional expertise, quality management, employee satisfaction, and customer service.
The executive director will be responsible for creating an engaging, collaborative, and performance-focused work environment that also values a culture of continuous improvement. The successful candidate will lead a team-based center that is proactive and anticipatory, innovative and creative, flexible and adaptable as well as efficient and effective.
Bachelor’s degree in process engineering, business, business operations, organizational communication/organizational behavior, or other closely related field.
A minimum of 12 years related work experience; an equivalent combination of education, experience, and certification may be considered.
A minimum of 10 years of supervisory experience.
The successful candidate has the ability to garner support of others for the center’s strategic direction and be able to coordinate multiple teams while ensuring excellence and continuous improvement in the delivery of finance, human resources, and academic services.
Significant experience and functional expertise in shared services, change management and customer service are required, with experience in higher education preferred.
The successful candidate will be able to demonstrate a history of providing service excellence to customers while addressing and resolving issues and concerns.
The salary range is $153,413 – $270,904, commensurate with education and experience.
In addition to a competitive, data-driven approach to salary, Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% company contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and more.
While a regular presence on campus is expected to best engage with stakeholders and employees to stand-up the Business Service Center, some amount of remote work may be negotiated with the successful candidate.
Ohio University (OHIO) strives to be the best student-centered, transformative learning community in America. Our commitment to continuous excellence is fostered by students, faculty, and staff alike and has been recognized by national and international organizations time and again. As an R1 institution, a four-time HEED award winner, and a platinum level Ohio Healthy Worksite winner, excellence is embedded in all we do – making us the perfect next step in your career!
About Athens, Ohio
Athens, Ohio– home to our main campus–only enhances what makes this opportunity so exciting. Awarded as one of the “Top 100 Art Communities in America” and “50 Best College Towns to Live in Forever,” we have something for everyone from miles of exhilarating biking trails to nationally-renown music festivals.
Ohio University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful, diverse, and inclusive workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of race, color, religion, age, ethnicity, national origin, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual orientation, military service or veteran status, mental or physical disability, or genetic information. Ohio University is an equal access/equal opportunity and affirmative action employer.